We got a chance to interview Sandeep Sarkar, a highly accomplished professional, Partner and Executive Director at The Home Team, based in Dubai. With a wealth of experience and expertise in the field of property maintenance, renovation, and refurbishment, Sandeep has been instrumental in driving the growth and success of The Home Team.
Throughout his career, Sandeep has demonstrated exceptional leadership skills and a deep commitment to providing top-notch services to clients. With a strong focus on customer satisfaction and innovation, he has successfully positioned The Home Team as a premier maintenance company in Dubai.
Driven by a team of highly skilled professionals, The Home Team offers a wide range of services tailored to meet the diverse needs of its clients. From property maintenance and refurbishment to renovation projects of varying scales, the company prides itself on delivering hassle-free solutions that enhance the functionality, aesthetics, and value of residential and commercial properties. Learn more through our interview below,
What is the idea behind Your Company?
The real estate market in Dubai has experienced rapid growth, attracting investments from people around the world. However, purchasing an expensive piece of real estate is only the first step in the process. The next crucial step is to ensure the property is well-maintained, preventing breakdowns and prolonging its lifespan. Recognizing a gap in the market for reliable and top-notch property maintenance and technical services, The Home Team founders established the company in 2012. Since its inception, The Home Team has become a premier maintenance company in Dubai.
Starting from 2018, The Home Team expanded its services to include customized comprehensive solutions for home renovation in Dubai. This expansion aimed to upgrade properties with contemporary designs and fit-outs, ultimately increasing their value and providing owners with a luxurious experience.
How did you embark on your career journey, and do you have any advice for beginners?
I completed my early schooling in the eastern part of India and subsequently graduated with honors in Physics from the University of Kolkata. Following that, I decided to change my career path and pursued Cost and Management Accountancy from the Institute of Cost and Management Accountants of India. I am currently a Fellow Member of the Institute.
During my professional career, I worked as a finance specialist for approximately 16 years in India and 9 years in the UAE. I gained experience across a wide range of industries, including manufacturing, healthcare, information technology, and telecom.
In 2016, I made the decision to embark on an entrepreneurial journey. I began by acquiring The Home Team and have since been leading the company’s diversification and growth. Since the acquisition, we have experienced a remarkable increase in business volumes, exceeding 200%.
For beginners, I would offer the following advice: Treat every job as if it were your own business. Think outside the box and consistently strive to provide recommendations for improvement and innovation. Above all, avoid being a clock-watcher at work. Instead, focus on tasks and targets, aiming to be an achiever.
What is the goal of Your Company? What problem are you solving with it?
We aim to be a “one-stop shop” for all our customers’ renovation and maintenance needs. Within our organization, we cultivate a culture where every staff member is encouraged to treat customer premises as if they were their own. Our top priority is to protect customer property during our work, ensuring that we do not cause any damage while fixing other issues.
Once customers entrust us with their job, we strive to provide a hassle-free experience. We take care of everything from start to finish, ensuring complete satisfaction.
How important are employees’ energy levels for the success of Your Company?
“Take care of your employees, and they will take care of your business. It’s as simple as that. Healthy, engaged employees are your greatest competitive advantage.” – Richard Branson. This principle is at the core of our values at The Home Team.
How do you plan to motivate your team to go the extra mile?
We have well-defined career paths for all our key employees, emphasizing internal growth rather than hiring externally.
Additionally, we have incentive plans in place based on achievements. This ensures that employees are rewarded for their extra efforts and feel a sense of belonging and make contribution to the company’s success.
What keeps Your Company moving forward, even in the face of challenges?
Our commitment to quality and delivering on promised timelines sets us apart from the competition. Despite facing fierce competition, we have managed to hold our ground and steadily increase our market share.
How is Your Company adapting to digitization?
When it comes to digitization of our services, we are not followers; we are leaders. We have implemented a highly sophisticated and fully integrated operating system that seamlessly connects our customers with our service office and job execution team. Through our online platform, customers can conveniently purchase services and track the progress of their work through a dedicated app. This level of accessibility is especially beneficial for customers residing outside the country, as they have real-time access to all relevant information online, ensuring their comfort and peace of mind.
We believe that digitization is no longer an enabler but a differentiator in service providing.
Do you use innovative ideas to be unique?
We are consistently innovating to enhance the digital interface with our customers, making our service packages more customer-friendly, and developing new promotional strategies.
At the job execution level, we conduct continuous job studies to improve our processes, aiming to minimize the time spent at customer premises while maintaining efficiency and quality.
What services, solutions, or products does Your Company offer in line with current industry standards? Additionally, could you share some insights into your upcoming products or services?
Since 2012, we have established ourselves as a leading maintenance specialist in Dubai, dedicated to delivering hassle-free, safe, and proven maintenance solutions.
Our comprehensive range of services now includes property maintenance, renovation, and refurbishment for villas, apartments, and commercial spaces.
In the maintenance field, we cover preventive as well as breakdown maintenance for Air Conditioning, Electrical, Plumbing, Masonry, and Carpentry.
Additionally, we excel in providing customized and comprehensive solutions for home renovation in Dubai. Whether it’s a single-room renovation like a kitchen, bathroom, or bedroom, or a complete home makeover, addition, or extension, we guarantee excellent results.
Would you like to say anything else to our viewers?
At The Home Team, we strive to alleviate all the stress from your life by ensuring that your property remains functional with a contemporary look and enhanced resale value.